Jake Young

Jacob Young

Results-driven IT professional and retired Army veteran with over 18 years of experience in technology configuration and support. Experienced in system and network administration in multiple platforms, including Windows, Linux, Cisco, and pfSense. Proven expertise in managing configurations, troubleshooting systems, and maintaining secure infrastructures. Adept at balancing hands-on technical roles and communicating effectively with customers and stakeholders. Holds certifications including Cisco CCNA, CompTIA A+, Network+, Security+, ITIL 4 Foundation, and Red Hat RHCSA.

Experience

System Administrator

Aleut Federal

June 2024 - October 2024
Lackland AFB, San Antonio

Installed new software releases, system upgrades, evaluated and installed patches, and resolved software-related problems.
Worked closely with network professionals and IT personnel to update cyber security measures, install hardware or software devices, and troubleshoot problems.
Performed configuration, management, and troubleshooting.
Established work standards, methods, and controls for preventative, scheduled, and unscheduled maintenance actions.
Provided technical support to Service Desk Personnel and CSTs who provided administration support to their end-users’ workstations.

IT Specialist / Contract Site Lead

Syscom

October 2023 - July 2024
502nd Comm Squadron, Lackland AFB, San Antonio

Resolved system, network, and peripheral device issues for customers, focusing on secure system operations.
Managed, routed, and resolved over 1500 service tickets utilizing the Remedy ticketing system.
Administered user accounts, privileges, and administrator credentials while ensuring compliance with security policies.
Conducted system vulnerability assessments and implemented Security Technical Implementation Guides (STIGs).
Directed an 18-member team, managing hiring, timecards, and contractual requirements in coordination with government representatives.

IT Specialist

R&K Enterprises

June 2023 - Oct 2024
502nd Comm Squadron, Lackland AFB, San Antonio

Resolved system, network, and peripheral device issues for customers.
Managed customer support workflows and administered user accounts and privileges.
Systems / Active Directory administration, hardware installation, support, and maintenance.

US Army

2007 - 2022

Chief Warrant Officer 2 (Retired)

Intelligence Operations Manager

Mentored personnel in the design, configuration, and operation of integrated digital command and intelligence systems networks.
Senior digital forensics trainer for eight multinational exercises, certifying over 100 personnel in digital forensics extraction and analysis.
Primary planner and operations Officer for three multinational training iterations in support of NATO peacekeeping operations.

Intelligence Technician

Led a 27-member team in maintaining classified network systems.
Operation and troubleshooting network hardware to include BAT-750 SATCOM Antennas, MPM 1000 modems, LAN hub configurations, CISCO switches, and KG-175 encryption devices.
Oversaw hardware maintenance, repair, local system, and network administration, system readiness evaluation, and sanitization of hardware exposed to classified media.
Responsible for managing over $15 million in equipment and vehicles with no losses.

Human Intelligence Collector

Strategic debriefer adept at conducting in-depth research within complex technical domains and analyzing new technologies to deliver comprehensive reports.
Operation and troubleshooting of remote access SATCOM systems such as AN/PSC-19 GRIPP system, as well as diverse client systems and peripherals.
Extensive experience with digital forensic toolkits and biometric collection.

Hi, I'm Jake

I am a technology enthusiast and IT professional.