Responsibilities:

• Resolved system, network, and peripheral device issues for customers.
• Systems / Active Directory administration, hardware installation, support, and maintenance.
• Managed customer support workflows and coordinated with external offices.
• As site lead, acted as primary interface for government representatives. Conducted requirements coordination, monthly surveillance reporting, ensured contractual compliance and management of 18 prime and sub-contract employees.

Responsibilities:

• Mentored personnel in the design, configuration, and operation of integrated digital command and intelligence systems networks.
• Senior digital forensics trainer for eight multinational exercises, certifying over 100 personnel in digital forensics extraction and analysis.
• Primary planner and operations Officer for three multinational training iterations in support of NATO peacekeeping operations.

Responsibilities:

• Officer in Charge for a 27-person fusion platoon, including an 8-person intelligence systems maintainer section responsible for client systems and digital network infrastructure.
• Operation and troubleshooting of network hardware to include BAT-750 SATCOM Antennas, MPM 1000 modems, LAN hub configurations, CISCO switches, KG-175 encryption devices.
• Responsible for managing over $15 million in equipment and vehicles, with no losses.

Responsibilities:

• Strategic debriefer adept at conducting in-depth research within complex technical domains and analyzing new technologies to deliver comprehensive reports.
• Operation and troubleshooting of remote access SATCOM systems such as AN/PSC-19 GRIPP system, as well as diverse client systems and peripherals.
• Extensive experience with digital forensic toolkits and biometric collection.